CPS Energy’s offices and customer service centers will be closed on Thursday, June 19, 2025, in observance of Juneteenth. We will reopen on Friday, June 20, at 7:45 AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Theft of Service
Theft of natural gas and electricity can be deadly. It costs ratepayers more than half a million dollars each year. You can help stop thieves by reporting suspicious activity.
Here are some things to look for:
- A non-uniformed person working on a meter, on power lines or digging near underground utility lines and transformers
- Loose wiring or objects connected to or near a meter
- Flexible tubing that is always near a meter
If you suspect someone of stealing uility services, please report this suspicious activity anonymously using our online form: Report Utility Service Theft.
Or call us at (210) 353-4688 (HOTT).